The purpose of True Submeter is to accurately track and bill tenants for their monthly water usage.
If you would like to sign up for an account or use our service please contact us at 612-433-2239 or email [email protected]. You must have active submeters with True Submeter to have an active account with us.
Our subscription system is by month, so you are able to join/cancel our services at any time on a monthly basis. We do not require you to sign yearly contracts!
When logging in to your account there is a recover/reset psasword option or you can contact [email protected]
True Submeter Offers submetering services that include monitoring monthly usage, leak detection reporting, and automatic invoicing to tenants for monthly usage.
Absolutely, we do not share/sell any customer information to anyone outside of our team.
We currently are desktop format only at the moment, we are constantly working to improve our system with one of the main items being a mobile application.
Please refer to our Troubleshooting Guide for malfunctioning meters. If you still cannot get a meter to work, please submit a ticket below.
Yes, we currently send out weekly inactivity reports to meters that have gone offline or stopped working to make sure that we can get them back online right away.
On your True Submeter account you will be able to edit/change tenant information, current water rates, view current and previous months invoices for tenants, and live monthly usage.